At Sculptive Wear, we want you to be completely satisfied with your premium plus-size activewear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of receiving your order for a refund or exchange. Please note:

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • All returned items must be in original condition with tags attached

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Women Bodysuits & Jumpsuits (unless defective)
  • Plus Size Sports Bras (unless defective)

All swimwear and intimate apparel must have hygiene seals intact to be eligible for return.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your items securely in the original packaging if possible
  5. Ship your return to our warehouse at the address provided in your approval email

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Sculptive Wear Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Item(s) to return/exchange: [Product Name, Size, Color]
  • Reason for return/exchange: [Please specify]
  • Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]

Please advise on next steps. I confirm that the items are unworn, unwashed, and with original tags attached.

Thank you,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your returned items:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive an email confirmation when your refund has been processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • Standard shipping charges apply for the new item unless the exchange is due to our error
  • If the exchanged item is of higher value, you’ll need to pay the difference

Return Shipping

You are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend:

  • Using a trackable shipping service
  • Retaining your return tracking number
  • Insuring your package for its full value

Our return address will be provided in your return approval email.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Questions?

Our customer service team is happy to help with any questions about our returns and exchanges policy. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm AEST

We appreciate your trust in Sculptive Wear for your plus-size activewear needs!