At Sculptive Wear, we’re committed to making your plus-size activewear shopping experience seamless from checkout to delivery and beyond. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping (AUD $12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking and insurance

2. Free Shipping (Orders over AUD $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Basic tracking included

Note: We currently ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love your Sculptive Wear purchase. If you’re not completely satisfied, you may return most unworn items within 15 days of receiving your order.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Women Bodysuits & Jumpsuits
  • Plus Size Sports Bras
  • All swimwear and intimate apparel (must have hygiene seals intact)

Return Conditions

  • Items must be unworn, unwashed, and in original condition
  • Original tags must be attached
  • Original packaging preferred
  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable

How to Return an Item

Follow these simple steps to process your return or exchange:

Step 1: Contact our customer service at [email protected] within 15 days of receiving your order

Step 2: Complete the Return/Exchange Request Form (template below)

Step 3: Wait for approval – we’ll respond within 2 business days with return instructions

Step 4: Package your items securely in the original packaging if possible

Step 5: Ship your return to our warehouse at:
97 Henry Moss Court, WONGYARRA, AU 5481

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Sculptive Wear Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

Item(s) to return/exchange: [Product Name, Size, Color]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]

Please advise on next steps. I confirm that the items are unworn, unwashed, and with original tags attached.

Thank you,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your returned items:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive an email confirmation when your refund has been processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

  • We’ll ship your replacement item once we receive and process your return
  • Standard shipping charges apply for the new item unless the exchange is due to our error
  • If the exchanged item is of higher value, you’ll need to pay the difference

Return Shipping Tips

  • Use a trackable shipping service
  • Retain your return tracking number
  • Consider insuring your package for its full value

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm AEST

Thank you for choosing Sculptive Wear for your premium plus-size activewear needs!